IT Support Specialist

🗏Job Type

Full Time

In this role, the specialist will be required to provide all levels of IT user support and maintenance for our computer workstation environment by resolving and troubleshooting problems, analysing requirements as well as installing and maintaining hardware and software solutions through our internal IT Helpdesk.

Technical areas of responsibility:

Hardware and software support at all levels.
Must have strong Microsoft product knowledge.
Microsoft Office 365 product suit support and administration.
Active Directory administration.
File server administration.
Basic networking support.
Support on mobile devices.
Duties and Tasks/Essential Functions:
Deliver IT support and services to staff.
Interact with users to provide and process information in response to problems inquiries and requests about IT and all IT support.

Diagnose and resolve technical hardware and software issues from level one through level three.
Research required solutions via any means necessary.
Follow standard processes and procedures.
Identify and escalate priority issues when needed.
Redirect problems to appropriate resource.
Offer alternative solutions where appropriate and be able to think of creative solutions.
Identify recurring problems and work on resolving them at the source.
Resolve technical problems, detect patterns of issues, and coordinate with IT staff regarding persistent problems.
Organize ideas and communicate appropriately to users.
Follow up and make scheduled call backs to users where necessary. Follow up with users.
Stay current with system information, changes and updates.
Document issues.
Qualifications and experience

Must have an IT degree or 3-year IT diploma.
Must have strong technical knowledge and technical competence.
Ability to establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
Solutions oriented with good problem-solving skills.
Maintains a professional approach at all times.
Results driven and proactive.
A strong attention to detail.
Able to work in a team and contribute to the team.
A team player who is willing to assist other IT staff in troubleshooting difficult or time-sensitive
problems.
Self-motivated, accountable and willing to take initiative.
Maintain your knowledge and expertise by learning new and evolving technologies – keep up-to-date.
Hands on approach.
A professional phone etiquette.
Excellent written, verbal and oral communication skills.
Knowledge of relevant software applications and equipment.
Able and willing to work outside of office hours or on weekends if required.
Exemplary Attendance and Punctuality.
Deadline oriented and able to work well under intense pressure.
Problem solving and analytical thinking ability












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Job id : , #73935, 53 views,

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