IT Service Specialist Online Trading (EE/AA)-ThornTree Group

🗏Job Type

Full Time

Qualification:
Bachelor degree in IT and/or industry related qualification

JSE Dealers Exam or commitment to pass within 3 months
Experience, Skills and Competencies Requirements

Helpdesk / logging calls experience

Basic understanding of the Private Client business and the stock-broking environment preferable

Previous IT helpdesk experience will be an advantage

Fluency in Afrikaans will be an advantage

Proficient in MS Office
SA citizens only

Brief Key Performance Areas

Client Service:
Iress client setup, admin, troubleshooting and solving, order management advice, end client training

Setup and grant login access to the various platforms for clients

Reset passwords

Solving all clients IT queries via phone or email

Assist clients on the global trading platform

Website development and maintenance:
Website content updates using FTP and CMS systems

Update web content for the various reporting areas

Make changes to webpages

Program and develop new webpages

Assist with queries relating to the various websites where applicable

IT Systems Management:
Microsoft.Net basic understanding for minor changes or in-depth troubleshooting

Ad hoc reports direct from DB using SQL

Monitoring of Data Files daily for the portfolio and cash values

Upload corporate actions on website

Manage client access on the iTrade site

Testing of web content and logins

Monitoring the website after the Company’s network maintenance

Daily monitoring of JSE prices and market data graph updates

Security Management and audits

Renewal of annual certificates

Monthly reporting to the manager

Ad hoc assistance to users including training of internal users

Admin Assistance:
Assist the admin team in general when necessary

Employment type:
Permanent

Status:
This position is currently vacant

Consultant: For more information about this position contact

Charlotte Coetzee
Email: ccoetzee@thorntreegroup.co.za
Office No.: 021 557 4952

Job id : , #71111, 5 views,

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