Customer Relations/Escalations Officer-Shoprite

🗏Job Type

Full Time

Job description
To provide telephonic and email support to customers with regards to escalated customer complaints, queries and product information related to in-store supermarket services in a professional manner. To promote a positive image of the company through telephonic and written interaction.

Requirements
Qualifications
Matric (Grade 12) - Essential
Post-matric qualification (desirable)
Experience

Essential
Three+ years of consumer complaint resolution environment experience
Three+ years of inbound and outbound call centre experience
Knowledge

Essential:
Three years of world-class customer service principles experience
Skills

Essential:
Three+ years of telephone etiquette
Two+ years of handling irate customers
Two+ years of user-level understanding of web and mobile technology
Three+ years of written (email), and verbal communication
Proficient in at least English and Afrikaans


Apply Here http://bit.ly/2tFk4wv

Job id : , #71021, 53 views,

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