CONTRACT CALL CENTRE AGENTS x 3

CONTRACT CALL CENTRE AGENTS x 3
Reference No: CA0818
Three Contract Positions has become available at our Athlone Head Office. We are seeking two agents fluent in Afrikaans and English. One agent fluent in an African language.



This is a three (3) month Fixed Term Contract and the jobs may be reviewed for permanency at the sole discretion of the organisation.

PURPOSE OF THE JOB

To assist with receiving and dealing with calls in the Contact Centre.

KEY PERFORMANCE AREAS WILL INCLUDE, but not be limited to:

Receive and handle general enquiries and queries received in the Call Centre
Answer 80% of calls within 20 seconds
Receive and handle 100-120 calls per day
100% accurate logging of query while on the call or during the wrap up time
Attending to Walk-in and correspondence queries
Ensure that queries are referred to the Client Services Team Leader
Fluency in isiZulu, Tshivenda, xiTsonga or sePedi will be advantageous
QUALIFICATIONS, EXPERIENCE AND SKILLS

Senior Certificate (NQF4)
2 – 3 years call centre and claims experience in a medical environment.
Knowledge of medical aid administration system/s.
Call Centre Knowledge in a Client Service environment would be advantageous.
Good communications and interpersonal skills are essential.
Computer literacy essential.
COMPETENCIES:

Following Instructions and Procedures
Multi-tasking
Communication (verbal and written)
Initiative
Adapting and Coping Cluster
Diplomacy
Interpersonal sensitivity
Delivering Results

Apply Here http://bit.ly/2OWc6ZG

Job id : , #68743, 63 views,

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