Call Centre Team Leader

Call Centre Team Leader
CTL0818
An exciting middle management position has become available at our Head Office in Cape Town. We invite suitably skilled applicants with drive and a passion for a challenging job to apply.
KEY PERFORMANCE AREAS

Supervise an efficient and client-centric call and walk-in centre – and ensure compliance to minimum standards.
Develop and sustain an efficient, knowledgeable and high performance workforce.
Ensure sound risk management and adherence to scheme budgets, policies and procedures.
Ensure the effective, proactive and dynamic supervision and leadership of Staff
Develop systems and processes in keeping with evolving trends.
Ensure compliance to all relevant legislative and regulatory requirements.
QUALIFICATIONS, EXPERIENCE AND SKILLS

Senior Certificate (NQF4)

Tertiary qualification
Minimum 5 years’ experience in call centre supervision
Knowledge of the medical aid administration industry would be advantageous.
Excellent communication and interpersonal skills are essential.
Computer literacy essential and a working knowledge of a Medical Aid Administration system.
Driver’s license
COMPETENCIES:

Excellent Supervision and Leadership skills
Excellent attention to detail
Follow reasonable and lawful instructions
Fluent in English and at least 1 African Language
Concise and accurate communication with proficiency in English (written, verbal and presentation)
Attention to sound etiquette is essential
Adapting and coping in stressful situations is vital
Diplomacy
Interpersonal skills and working in a team and being able to manage using emotional intelligence
Delivering quality results


Apply Here http://bit.ly/2vzSfay

Job id : , #68744, 16 views,

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