Outbound Collections Manager (Call Centre)-Virgin Active

Outbound Collections Manager (Call Centre)
Introduction
To make exercise irresistible To create an irresistible Virgin Active culture To ensure the achievement of collections revenue budgets and operations benchmarks as well as planning areas of improvement or development To focus on giving members an irresistible experience
Description
To at all times do your bit towards achieving our Vision of being The World's Most Loved Exercise Brand; to live and role-model our Values of Insatiable Curiosity, Delightfully Surprising, Heartfelt Service, Red Hot, Smart Disruption and Straight Up; and to bring to life our People Promise of Be Yourself and Go Together, Work Hard and Dream Big
Manage the Collections Team
Set and track collections budgets for your team
Suggest and implement improvements in the collections administration process
Coordinate department projects to meet deadlines
Report on collections metrics and suggest improvements
Prepare monthly, quarterly and annual revenue/collections reports & forecasts
Use customer and team feedback to generate ideas about new collections approaches
Research and discover methods to increase collections revenue
Ensure collections, finance and legal policies and procedures are met

Build an open-communication environment for your team
Drive the performance of External Debt Collectors
Profile
We'd like you to have…

In-depth knowledge of collections operations processes, techniques and fulfilment technology
Ability to problem-solve
Ability to handle multiple projects & prioritize
We'd love you to have…

Numerical abilities and problem-solving attitude
In-depth knowledge of collections performance metrics
Excellent communication and leadership skills
Organizational and time-management skills
We can't live without…

Matric or Equivalent NQF level 4
Degree in Credit, Business Administration or relevant field essential
5 years' experience in an collections contact centre
3 years' experience as a collections contact centre team leader/supervisor
In-depth understanding of collections call centre processes and systems
In-depth knowledge of collections contact centre performance metrics
Excellent interpersonal and team management skills
Strong analytical and organizational skills
Numerical abilities and problem-solving attitude
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills


Apply Here http://bit.ly/2Oqksrs

Job id : , #68742, 138 views,

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