Automotive Customer Experience Partner

The role of Customer Experience Partner is to actively build strong relationships with customers, to gain an understanding of their business and deliver an excellent end to end customer experience. As part of the Customer Experience Team, you will work closely with allocated Sales representatives to increase share of wallet for existing customers and to identify opportunities to gain new business.

We offer

An opportunity to work in a commercial team where you will regularly engage with customers. You will be tasked with delivering a best in class service to customers in the Reefer segment.

Key responsibilities

Ensure consistent end to end Customer Experience delivery in line with the brand standards
Handle incoming customer services queries, issues, and exception management
Responsible for customer satisfaction and all interaction with customers
Work closely with Global Service Centre and Shared Service teams to attain effective delivery of all customer outputs
Follow up on opportunities as required & proactive customer service calls to targeted customers
Ensure all products and services are sold to the customer to maximize Safmarine profitability while promoting the Safmarine Brand in daily interactions through various channels

Focus on Simplification initiatives; promoting Standardization, Automation and Digitization
Address root causes and seek continuous improvements
We are looking for

From 2 years of experience required in Shipping/Logistics
Automative/Supply Chain exposure or knowledge would be a plus
A proactive and Self-Driven individual with Customer Focus, Reliability, Team Spirit and Ability to work under pressure
Problem Solving and Results Orientated mindset
High sense of Integrity.


Apply Here http://bit.ly/2OH3R2B

Job id : , #69487, 128 views,

« Call Centre DiallerContact Centre Consultant-Medipost Pharmacy »