JobKingAre you an experienced telecommunications, business strategy, or product development professional looking for your next career move? Telkom Openserve is currently seeking a highly skilled and motivated Senior Specialist: Mass Market Solutions to join its team in Cape Town.
This exciting opportunity is ideal for individuals who have a strong background in business development, broadband solutions, telecommunications strategy, product lifecycle management, and commercial operations. If you are passionate about innovation, market growth, customer-focused solutions, and shaping the future of connectivity in South Africa, this role could be the perfect next step in your career.
As one of South Africa’s leading telecommunications infrastructure providers, Openserve continues to play a vital role in connecting homes, businesses, and communities through world-class broadband and communication solutions. The company is focused on delivering innovative products and services that meet the evolving needs of consumers and businesses across the country.
The Senior Specialist: Mass Market Solutions position offers an opportunity to work at a strategic level, helping drive broadband growth, develop innovative market solutions, and contribute to the long-term success of Openserve’s mass market and small-to-medium business segments.
Position: Senior Specialist: Mass Market Solutions
Company: Telkom Openserve
Location: Cape Town, Western Cape
Job Reference Number: 10031322
Business Unit: Openserve
Division: Openserve
Job Grade: S4
Reporting To: Executive Management
Span of Control: 0–5 Team Members
Openserve is South Africa’s largest telecommunications infrastructure provider and a division of Telkom. The company focuses on delivering broadband, fibre, and connectivity solutions that support businesses, households, government institutions, and communities throughout the country.
Through continuous investment in technology and infrastructure, Openserve has become a key player in South Africa’s digital transformation journey. The company remains committed to expanding access to high-speed internet and enabling economic growth through innovative telecommunications solutions.
Employees at Openserve have the opportunity to work on large-scale projects, collaborate with industry experts, and contribute to the development of cutting-edge products and services.
The Senior Specialist: Mass Market Solutions will play a critical role in developing and implementing go-to-market strategies that support Openserve’s broadband and mass market business objectives.
The successful candidate will be responsible for identifying market opportunities, developing innovative products and solutions, managing product lifecycles, and ensuring that Openserve remains competitive within the rapidly changing telecommunications environment.
This position requires a strategic thinker who can analyse market trends, understand customer needs, coordinate cross-functional teams, and drive product development initiatives from concept through to successful market launch.
The role also involves collaborating with internal stakeholders, managing solution performance, and ensuring that products contribute positively to revenue growth and business objectives.
One of the primary responsibilities of this position is to develop and implement solutions that help grow Openserve’s broadband and mass market revenue portfolio.
The successful candidate will:
By understanding customer needs and market demands, the Senior Specialist will contribute directly to the company’s growth strategy.
The telecommunications industry is constantly evolving due to technological advancements, changing consumer behaviour, and increasing competition.
The successful candidate will regularly:
This information will be used to ensure Openserve’s products and services remain competitive and aligned with market expectations.
A significant part of this role involves managing the development of broadband products and solutions.
Responsibilities include:
The successful candidate will oversee the entire solution development process from concept through to implementation and launch.
Modern telecommunications solutions require collaboration across multiple business units.
The Senior Specialist will work closely with:
Strong coordination skills will be essential to ensure projects remain on schedule and meet business requirements.
Successfully launching products requires careful planning and execution.
The successful candidate will be responsible for:
The goal is to ensure products enter the market efficiently and effectively while delivering maximum value to customers and the business.
This role also supports the identification and development of new business opportunities.
Key activities include:
The Senior Specialist will help position Openserve as a preferred connectivity partner within target markets.
Monitoring business performance is essential for ongoing success.
Responsibilities include:
Regular reporting ensures leadership teams have the information required to make informed business decisions.
After products and solutions have been launched, the successful candidate will conduct performance evaluations to determine whether objectives have been achieved.
This includes:
These reviews help improve future product development initiatives and enhance overall business performance.
To thrive in this role, candidates should possess a combination of strategic, analytical, commercial, and leadership skills.
Understanding business operations, market dynamics, and commercial strategy is essential.
Candidates should be comfortable analysing financial data, developing business cases, and evaluating profitability.
The ability to develop long-term plans and align solutions with organisational objectives is critical.
Experience managing product lifecycles and developing product roadmaps will be highly beneficial.
Although the role manages a relatively small team, strong leadership capabilities remain essential.
The ability to communicate effectively with executives, technical teams, customers, and stakeholders is vital.
Managing multiple projects simultaneously while meeting deadlines is a key requirement.
Candidates should be able to identify opportunities, solve complex challenges, and drive innovation.
Successful applicants should demonstrate the following competencies:
Ability to make strategic decisions that contribute to business growth.
Understanding of market dynamics and competitive positioning.
Ability to influence stakeholders and drive organisational success.
Strong self-management, accountability, and professionalism.
Ability to introduce innovative ideas and contribute to industry advancements.
Applicants should possess an NQF Level 6 qualification, such as:
Preferred fields of study include:
Additional qualifications in telecommunications, product management, or business strategy may provide an advantage.
Candidates should have:
Experience within telecommunications infrastructure or broadband service environments will be particularly advantageous.
Working for Openserve offers several advantages, including:
Employees have access to professional development opportunities and career progression pathways.
Openserve remains a leader within South Africa’s telecommunications industry.
Employees contribute to projects that help shape the future of connectivity.
The work performed directly supports South Africa’s digital transformation and economic growth.
Professionals gain experience working on high-impact initiatives that serve millions of customers.
The successful candidate should be prepared to work in a dynamic, fast-paced environment where strategic thinking, innovation, and collaboration are highly valued.
The role may require flexible working hours depending on business needs and project demands.
Professionals who enjoy solving complex business challenges and driving strategic growth will likely find this position both rewarding and stimulating.
The Senior Specialist: Mass Market Solutions will collaborate with numerous internal and external stakeholders, including:
Building strong relationships across these groups will be essential to achieving business objectives.
The Senior Specialist: Mass Market Solutions opportunity at Telkom Openserve represents an excellent career move for experienced professionals seeking to influence the future of broadband and telecommunications services in South Africa.
This role combines strategic planning, product development, market analysis, business growth, stakeholder management, and innovation into one exciting position. Candidates with strong commercial insight, telecommunications knowledge, and leadership abilities will be well-positioned to succeed.
If you have a passion for developing innovative connectivity solutions, driving revenue growth, and contributing to one of South Africa’s leading telecommunications organisations, this opportunity deserves serious consideration.
Take the next step in your professional journey and explore what could be a rewarding and impactful career with Telkom Openserve.
A Senior Specialist: Mass Market Solutions is responsible for developing and managing broadband products and solutions aimed at residential customers and small-to-medium businesses. The role involves market research, product development, strategic planning, revenue growth initiatives, and ensuring products meet customer needs while supporting Openserve’s overall business objectives.
Applicants should have an NQF Level 6 qualification, such as a National Diploma, Advanced Diploma, or Higher Certificate. Qualifications in Commerce, Telecommunications, Sales, Marketing, Business Management, or related fields are preferred. Additional industry experience can be highly beneficial.
Candidates should have at least seven years of relevant work experience, with a minimum of two years spent in a management or leadership position. Experience within the telecommunications, broadband, product management, or commercial strategy sectors will be advantageous.
Successful candidates typically possess strong leadership, communication, strategic planning, project management, financial analysis, and business development skills. Knowledge of the telecommunications industry, broadband markets, customer-focused solutions, and product lifecycle management is also highly valuable.
Yes. Working with Openserve provides exposure to large-scale telecommunications projects, strategic business initiatives, and industry-leading technologies. Employees have opportunities to develop their professional skills, gain leadership experience, and potentially advance into more senior management or executive roles within the organisation.
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