Telesales Outbound Advisor: Call Centre
Job Status: Active ✓
|Job Type||Full Time|
The role of the Telesales Outbound Advisor is to deliver, maintain and promote the brand whilst delivering excellent customer service at all times. The role involves calling existing customers and selling additional products which includes additional connections, accessories and where possible making changes to customers account to better suit their needs
Deliver a quality service to all customers.
Complete sales compliantly always ensuring customers are treated fairly.
Identify and resolve customer issues and escalate where required.
Contribute individually and as a team member of a team to ensure service levels meet agreed client and internal standards.
Process and resolve customer requirements and queries within predetermined procedures and policies.
Achieve and deliver effective level of personal work, activities and high level of performance to meet individually set objectives.
Participate and support as an individual and team member to achieve overall team and business objectives.
Adhere to HR policies and procedures as set out in individual contract and employee handbook.
Act as a ‘Sales Champion’ and challenge existing process/systems that stand in the way of driving customer satisfaction.
Using call centre systems competently to keep both customers’ accounts and own records accurately updated.
Acts as a mentor to support and develop less experienced colleagues.
Be a flexible team player, assisting colleagues and providing cover as required.
Participate fully in all team and company meetings.
Required Qualification: Matric (Completed)
1 years’ experience working in an outbound telesales
1 Track record of closing sales
Eloquent English language (written and spoken)
Knowledge (what must I know):
PC user knowledge
Skills and Abilities (what must I be able to do / display):
Resilient to challenges
Passion for customer satisfaction
Clear Criminal Record - No record
Qualifications will be vetted
Basic Salary and Commsision
Apply Here http://bit.ly/2RCy5ow