Customer Services Agent

The following vacancies in the Customer Service department for GEMS Business Unit in Braamfontein are available for suitably qualified persons. This exciting opportunity awaits a go getter who is a self-motivated individual. You will be responsible for dealing with member queries and ensuring service delivery in line with the Business Unit SLA.

THE INCUMBENT WILL BE RESPONSIBLE FOR:
Ensuring the resolution of client queries and aim to achieve first call resolution

Maintaining the goodwill of the company by upholding the SLA standards

Investigating queries where necessary and provide timeous feedback to the member

Interpreting the query and determine the appropriate path of resolution

Escalating queries where necessary to ensure member satisfaction

Accurate logging of information for statistical reporting purposes

THE APPLICANT SHOULD MEET THESE REQUIREMENTS:
Matric or Grade 12 equivalent

MS Office proficiency

2-3 years' experience in a call centre or client service environment is essential

Medical Aid administration experience(would be an advantage)

Excellent communication skills (Both written and verbal)

Preferred languages: Afrikaans, Sesotho, Setswana, SiSwati, Xitsonga

You will be required to work 6 days a week, i.e. Mondays to Fridays from 08:00 to 17:00 and Saturdays from 08:00 to 13:00. Saturdays work will be based on operational requirements

COMPETENCIES REQUIRED

Ability to work under pressure while being client centric at all times

Assertive with good communication skills and the ability to access and use information

Ability to be creative, innovative and a problem solver with collaboration and inclusiveness

Self-management and results-driven behaviour with attention to detail and high levels of accuracy

ADDITIONAL INFORMATION

1. Shortlisted candidates will be subjected to the following statutory checks:

ITC
Criminal
Qualifications
Character References

2. Psychometric assessments will be part of the selection criteria.
3. Qualifications must be attached to the application.

DISCLAIMER

Only online applications submitted via our Careers page will be considered.

Should you not be contacted within two weeks, please consider your application unsuccessful.

This opportunity is not open to recruitment agencies and we reserve the right not to fill the vacancy.

CONTACT DETAILS

For futher information please contact Lindiwe Masango who is the HR Administrator dealing with this position on 011 381 2111.

HOW TO APPLY

If you are looking to apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.

CLOSING DATE

No date indicated

CONTACT DETAILS

Lindiwe Masango

lmasango@mhg.co.za (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)

Job id : , #13766, 6,777 views,

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