Call Centre Consultant - Funeral Policy
Job Status: Active ✓
|Job Type||Full Time|
Telephonic interaction with product providers, administration staff & clients.
Concise e-mail communication to current client base, potential clients and administration staff.
Formal report interpretation and reporting to Call Centre Team Leader/Line Manager.
Advising potential clients (telephonically and or electronically) on all products as per product base and per FAIS requirements.
Administration process of completing necessary documentation with potential clients.
Follow-up on outstanding information & documentation on all applications for all product suppliers.
Follow-up on all feedback received.
Assisting in all queries received.
All after sale service to clients.
Office hours as contracted or as required by the company.
Submitting documents for processing. All product benefit confirmation.
Maintain records as per office/FAIS requirement
General Sales and Referral Duties. Requirements
FSB structure and FAIS Act
Computer skills (MS Office, Excel & Outlook)
Continuous professional development prescribed by the FSCA
Sales experience, go getter.
Understanding of Financial Industry
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