Telemarketing Agents (Insurance)-HomeChoice

🗏Job Type

Full Time

Key Performance Areas

Meet sales objectives and revenue targets

Ensure that the agreed sales and revenue targets are achieved in line with business requirements
Meet operational and quality efficiencies

Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
Always ensure that any outstanding tasks are up to date
Adhere to all service level agreements
Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
Always make sure that the correct information is relayed to customers
Acquire and accurately capture all necessary information

Provide an exceptional customer experience

Ensure a professional, polite and efficient service is offered by acting as an ambassador
Take responsibility for each call by ensuring that advice is always given in the customers best interest
Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
Continuously work towards improving the customer experience and service delivery
Requirements

Qualifications & Accreditations

Grade 12 / Matric or Equivalent qualification
Experience & Skills

Minimum of 1 year sales/telemarketing insurance (outbound) experience within a Contact Centre
Effective communication skills (verbal and written)
Must be available to work shifts, weekends and public holidays
Clear credit and criminal record
Must be computer literate (Email, Internet, Word and Excel)
Excellent telephone etiquette
Attributes & Behaviours

Performance-driven and results-orientated with a relentless drive to succeed
A strong can-do attitude and an energetic positive approach
Attention to detail with a thorough approach to work
Excellent listening and interpersonal communication
Team player but able to work independently


Apply Here http://bit.ly/2LICvYh

Job id : , #71476, 30 views,

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