Service Desk Agent

🗏Job Type	Contract
💰Salary	R13 000 - R18 000 a month

Requirements:

A Bachelor’s degree / National Diploma or equivalent in IT
Minimum 2 years ICT experience
Microsoft Certified Desktop Support Technician (MCDST) (added advantage)
A+
Main Duties / Functions:

Logging all relevant incident/service request detail on the call tracking system
Providing first-level support through taking calls
Handling the resulting incidents or service requests using the incident
Reporting and request fulfilment processes.
Allocating categorisation and prioritisation codes
Providing first-line investigation and diagnosis

Resolving incidents/service requests they are able to
Escalating incidents/service requests that they are unable to and resolve within agreed timescales, keeping users informed of progress
Follow up on customer satisfaction.
Conduct customer satisfaction surveys
Job Type: Contract

Salary: R13,000.00 to R18,000.00 /month

Experience:

ICT: 2 years (Required)
Education:

Diploma (Required)


Apply Here http://bit.ly/2MdkmDS

Job id : , #74937, 11 views,

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