Sales Consultant Cell C Store Canal Walk Western Cape

Purpose of the Job
To provide excellent professional services in dealing with our customers, ensuring that queries are resolved efficiently and effectively. To interact with customers to provide and process information in response to inquiries, concerns and requests about products and services within the Service Centre SLA


Main Responsibilities
1.Customer Service & Sales
•Ensure all clients are welcomed in a professional manner
•Maintain and update relevant policies and procedures within the Service Centre.
•Build and maintain relationships with customers.
•Ensure a professional image is portrayed during all interactions with customers.
•Ensure all orders, forms, applications and requests are processed without delay.
•Ensure all requests and unresolved issues are directed to the designated resource without delay.
•Ensure accurate management of customers' accounts.
•Ensure a detailed audit trail of all customer interactions and transactions are easily accessible.

•Ensure a detailed record is maintained of all inquiries, comments and complaints and actions taken.
•Ensure effective administration management.
•Effectively communicate and coordinate with internal departments
•Ensure sales targets are met
•Perform any other related duties as requested by Management

2.Complaint resolution
•Ensure prompt response to customer inquiries with attention to detail and accuracy.
•Obtain and evaluate all relevant information to handle inquiries and complaints.
•Ensure customer verifications are performed continuously and any discrepancies are raised immediately to management.
•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within the shortest timeframe. Ensure that a good level of understanding and knowledge of Cell C’s products and services are maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately
•Be willing to listen to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and Service Centre’s performance.

3.Administration and Report Generation
•Submit weekly and monthly report to store Manager within agreed deadlines.
•Submit any other ad-hoc reports on request

4.Health and Safety Compliance (non-management)
•Conform and adhere to Safety, Health and Environmental legislative requirements
•Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative
•Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment
•Attend the Safety, Health and Environmental workshops as required by management



Educational Requirements
Matric
Customer Service tertiary qualification would be advantageous
Knowledge of customer service principles and practices

Skills and Experience
2-3 years in a customer service environment, preferably in the cellular industry
Product knowledge
Ability to increase sales


Apply Here http://bit.ly/2w3duC7

Job id : , #70263, 261 views,

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