Receptionist E-FNB

🗏Job Type

Full Time

about us
With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy.
purpose
Receive visitors to the organization, determining their needs and directing them accordingly
experience and qualifications
Grade 12
1 to 2 Years related experience
additional requirements
Friendly, patient & helpful
Reliable and dependable
Previous Reception experience will be an added advantage
Customer Service
Able to use own initiative
Able to liaise confidently with visitors on all levels (Staff, Clients, Executive, Corporate etc)

Excellent listening skills and able to spell
Good communication skills & well spoken
Have the ability to work under pressure
The ability to deal with hostile clients
Able to work independently and within a team
Possess excellent telephone & email etiquette
Computer Literate
Certification will be an added advantage It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. As such, it is a pre-requisite for candidates to undergo consumer credit record checks to enable the Employer to ascertain whether the candidate’s credit record is acceptable.
responsibilities
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
Ensure all communications with clients are professional, resulting in compliments.
Resolve all customer queries efficiently, and within agreed timelines.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
Manage own development to increase own competencies


Apply Here http://bit.ly/2oM1eSt

Job id : , #72451, 476 views,

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