Executive Account Support-nscglobal

Purpose of Role:
You will be required to provide customers and Sales with a service that meets and exceeds their expectations.
To establish end to end service from quotations, ordering, delivery and Accounts receivable.
Responsibilities

Principle Duties and Responsibilities:
Produce and manage customer quotations, orders and request
Be the first point of contact for clients and respond to any request
Quotes, orders, financial, Logistics or any operational issues
Provide regularly status updates on quotes, orders and delivery
Ensure orders placement and to obtain current delivery times and provide POD reports
Liaise with internal salespeople to discuss any current client issues
Completion of daily trackers/work in progress reports.
Responsibility to deliver within SLA 95% and FTR 98%

Gain a basic understanding of each of the account sets within your team to enable you to provide effective cover during times of sales absence
To effectively and efficiently own and manage any customer queries or escalations until resolution is passed to you from the sales or management team
Qualifications

Skills Profile:
Provide excellent customer Service
Quoting and ordering experience
Advanced Knowledge of Microsoft Excel
Excellent communication and analytical skills – written and verbal
Clear & Concise Communication Skills
Ability to Multi task and plan
Understand a sense of urgency, know how to prioritize
Self- Motivated
Ability to multitask and deal with high level of pace and stress
Proven Reliability
Commercial Awareness and proactive attitude
Team Player and positive attitude

Key Results Areas:
100% Accurate Quotes & Order Entry
People / Account Management
Assist AM in building Internal/External relationships
CRM and order tooling skills (Navision & CRM tools)


Apply Here http://bit.ly/2vRtmqY

Job id : , #69570, 10 views,

« ADMINISTRATIVE ASSISTANT UNDERTAKINGS: TASK GRADE 06-Road Accident FundOffice Coordinator-Hubble Studios »