Duty Manager

Minimum Experience and Qualification Required:

Matric
National Diploma in Hospitality Management or similar qualification beneficial
Excellent organizational skills
Computer literacy (Word & Excel)
OPERA knowledge
Ability to work accurately under pressure
Excellent communication skills
Must be a self-driven individual
Must have 2 – 3 years’ experience is a similar position or 5 years supervisory position in a 4/5-star property
Good verbal and written communication skills in English
Additional Foreign language (beneficial)

Key Performance Objectives:

To manage and oversee the daily operation of the department
Maintaining the required operating and service standard
Training and motivating the front Office Staff
Handling and resolving guest queries and complaints
Handle email requests in a professional and effective manner
Handle guest inquiries in a professional and effective manner
Ensure knowledge of hotel room categories and layout of the property
Ensure knowledge of different offerings at the property
Assisting in the management of guest accounts
Operate the hotel’s Property Management System: OPERA
Check guest in upon arrival and check them out upon departure
Operate the switchboard and direct calls
Restaurant bookings and hotel reservations
Liaise effectively between departments
Keeping discipline through application of the correct processes and liaison with HR
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Follow all Health and Safety Procedures.


Apply Here http://bit.ly/2L9G21a

Job id : , #70025, 19 views,

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