Desktop Support technician IT

🗏Job Type

Full Time

Job Description

The purpose of the Senior Program Analyst role is to reactively and proactively support and maintain the IT Desktop Services infrastructure through effective incident management, fault diagnosis, repair, preventative maintenance and daily service tasks.

These tasks include but are not limited to:

Provide mentorship to the Program Analysts
Lead , Coach and assist Program Analysts where required
Proactive and consistent customer engagement
Review business processes and suggest improvements
Identify opportunities and risks and suggest appropriate action.
Responsible for the completion of all daily tasks.
Maintaining and supporting the business applications, and ensuring the reliability, availability and sustainability of information and communication resources.
Installation , diagnosis, maintenance and repair of PC hardware, Telephony and related hardware as per business requirements

Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
Respond to the business incidents and problems and escalate incidents when required.
Responsible for providing desktop support services to all departments and desktop users in the call centre related to the operation of computer hardware, software and telecommunications.
Respond, Diagnose and repair system faults within agreed SLA’s
Ensure tasks are completed to a high standard and to agreed timescales
VoIP phone configuration and support
Ensure availability of the organizations VOIP/ Video Conference facilities and ensure it is tested daily and fully
Work Experience Requirements

At least 2 years experience in a Senior Microsoft Windows desktop support role (Required)
At least 4 years LAN networking experience and basic LAN skills (Required)
Exposure to an enterprise telephony platform (Desirable)
At least 2 years experience in an application support role (Desirable)
At least 2 years experience working with an enterprise CRM Application (Desirable)
At least 2 years experience working within a BPO environment or similar. (Desirable)
Minimum Education Requirements

ITIL Certified (Required)
MSCE / MCITP (Required)
Cisco Certified (Desirable)
Job Type: Full-time

Job Type: Full-time

Experience:

Desktop Support: 2 years (Preferred)
Education:

High School (matric) (Required)


Apply Here http://bit.ly/2MGeyWV

Job id : , #71493, 13 views,

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