Data & IT Support

🗏Job Type

Full Time

IMQS builds specialised, GIS-centric software for the Infrastructure Asset Management (IAM) market. This means that we are committed to conceptualising and constructing solutions for real world problems that impact the lives of people, at all levels and from all communities, on a daily basis. It is our business to think of innovative ways to enhance the value of your organisation’s physical assets, while you focus on the work that matters – delivering key services to your valued customers.

IMQS’s software is currently enabling effective decision-making, service delivery and customer satisfaction in over 100 government and private organisations in South Africa and the world.

This position is IT & Data Support

Responsibilities:

Client Server monitoring: Rapid Response error handling and troubleshooting.

IMQS Web Application: Server set-up, software deployments, data imports and theme updates.
Operational documentation: creating and updating of documentation on Confluence.
Client IT support, including:
On-site user support, network assessment for implementation readiness, set-up accessible UAT and Production environments with the support of the client;

Create and update network diagrammes;
Draft technical (IT) SLAs, workshop SLA with client IT and Project Manager, track sign-off process and document reviews;
Compile guidelines on migrating existing as-is environments to to-be environments
Liaise with client IT on system audits and findings; propose corrective measures and assist in implementing;
Provide baseline training to IT Departments (user management, first line troubleshooting);
Attend client (project) IT meetings and provide written feedback from these meetings to the Head of Operations;
Remain responsible for the client’s environment post-implementation.
Compile hardware, network and technical requirements for each new IMQS product offering (think of mobile tools, plug-ins, integration projects, etc.). Share all of the above with Sales/Project/Account Management Teams.
Provide inputs to the Project Schedules and Project Plans for all new projects.
Contribute to product excellence by providing feedback to development teams.
Values and Behavioural Competencies:

Above average communication skills;
The willingness to travel & provide after-hour support;
The willingness to be upskilled and assist the team in times when deadlines are looming;
Professional conduct at our clients: dress appropriately, handle clients with respect, adhere to meeting procedures, etc;
Be pro-active and work independently, be patient and troubleshoot thoroughly before simply escalating an issue;
Be a real team player who adds value to IMQS.
Minimum Requirements/Skills:

• Intermediate IT support

• Database administration

• MS SQL scripting

• Advanced Excel

• Windows & Linux troubleshooting skills

• Working knowledge of web applications

• Working knowledge of JSON and XML

• Mobile form builder and data collection platform



Experience in the below will be an advantage:

• Experience in dealing with local governments –

IT Processes & Policies, System Audits and other compliance requirements.

• ITIL qualification

Will be negotiated and will be market related

Apply Here http://bit.ly/2N0JqQZ

Job id : , #71208, 5 views,

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