Customer Service Specialist at Zurich Services Company

🗏Job Type

Full Time

About the Position

The Customer Service Specialist performs all tasks to achieve delivery of service excellence to international program business (IP) customers in countries where Zurich does not have owned entities.
In order to achieve this goal, Hub management has to build up solid relationships with external fronting partners which handle the local fronting on behalf of the company and the role of the Customer Service Specialist is to supports this by maintaining strong and professional day to day contact with the selected network partners.
The role shares a responsibility with the Hub Manager and the Hub Operations Manager to drive through the selected fronting partners in the countries of the hub territory all aspects of high level and professional service delivery according to the defined performance criteria.
The Customer Service Specialist functions as link between the Producing Country and the local external fronting partner.
The role ensures that local policies are issued and serviced (incl. claims handling/reporting) and reinsurance transactions executed according to the Producing Countries' requirements and according to the performance standards, Operating Directives and defined processes.
The Customer Service Specialist is responsible for updating and maintaining the various tools/ systems (including IPS and other internal work tools and support systems) at the highest level of quality.
Desired Skills

Fluent in French
Good English language skills
Communication and negotiation
Analytical

Strong customer Service skills
General computer literacy
Strong service attitude -
Strong focus on accuracy -
Strong feel for responsibility -
Experience in international multicultural environment
Basic to intermediate short term insurance knowledge
Desired Qualification Accreditation

Certificate
About The Employer

Zurich Services Company is based in Johannesburg, South Africa and services partners in Sub Saharan Africa who participate in the Zurich International Programme. By far the largest portion of it activities takes place in South Africa.
The international program is a coordinated, centrally managed insurance structure providing a multinational customer with the most consistent coverage, terms and limits possible in every country where that company has assets, operations and employees.

Employer & Job Benefits

Cost to Company


Apply Here http://bit.ly/2G5KJHC

Job id : , #71350, 7 views,

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