Customer Service Agent - Inbound

🗏Job Type	Full Time
💰Salary	R65 000 a month

ODiTY is looking to grow its team.

If you are an experience customer service agent apply now

(1)Delivering exceptional customer service to all ODiTY partners and customers.

(2) Effective and accurately identify the costumers issues.

(3) Ensure resolutions of the customer issues.

(4) Ensure all inbound/outbound calls are answered in a professional, friendly and polite manner.

(5) Demonstrate excellence in customer service by achieving specified performance standards in the handling of inbound prospecting and/or outbound calls on the telephone.

(6) Ensure that the SLA are met and exceeded with respect to back office processing requirements as per client requirements.

(7) Be able to contribute to the continuous improvement of contact centre operations and support the business.

(8) Assisting with any other duties that may be reasonably expected of you within the Company from time to time.

PC Skills:

MS Word - excellent

MS Excel - excellent

MS Outlook – excellent

MS Internet- excellent

Qualification and skills

Matric with Tertiary education advantageous

NQF Level 4 – minimum 30 credits

2-3 years Inbound Call Centre experience - international campaign exposure preferable

Fluency (oral and written) in English and another South African Language

Multi-channel focus

Ability to undertake training with regards to the product specifications

Track record of success in meeting challenging targets and deadlines

Job Type: Full-time

Salary: R65,000.00 /month

Experience:

Customer Service: 1 year (Preferred)
Call Centre: 2 years (Preferred)
Education:

High School (matric) (Required)
Location:

Cape Town, Western Cape (Required)



Apply Here http://bit.ly/2x3kgap

Job id : , #72867, 65 views,

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