Contact Centre Dialler Administrator

🗏Job Type

Full Time

Dialler Administrator
We are looking for a hands-on self-starter with experience in administering dialler systems to join our dynamic and fast paced credit operations teams.
The ideal candidate will be required to take ownership and accountability for administering the day to day operations of the dialler, as well as constantly and passionately pursue initiatives, processes and solutions which will further optimise the collections campaigns.

Key responsibilities:

Monitoring campaigns while looking at key performance areas and consulting with the Collections team.
Ensure close alignment with contact strategy and campaign execution.
Real-time administration and analysis of dialler campaigns.
Manage first line fault reporting on system issues.
Identify trends in agent behavior and provide feedback to the Operations team.
Responsible for reporting on campaign performance.
Requirements:

Grade 12 and/or relevant tertiary qualification advantageous.
2+ years proven dialler administration experience.
Presence dialler experience required.
Experience in Avaya administration will be an advantage.
Collections/Call Centre experience.Remuneration:
Remuneration:

Negotiable, based on experience

Employment Equity:
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

To Apply, online , please upload:

Detailed CV
Copy of your ID
Proof of Disability
Qualifications
References
Anita Gomes - 087 057 0133

Job Type: Full-time

Experience:

Avaya administration: 1 year (Preferred)
Collections: 3 years (Required)
Call center: 3 years (Required)
Administration of Dialler Campaings: 3 years (Required)
Education:

High School (matric) (Required)
Location:

Cape Town City Centre (Required)
Language:

English (Required)



Apply Here http://bit.ly/2O9RP29

Job id : , #72888, 22 views,

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