Customer Service Agent Core German at Webhelp SA

🗏Job Type	Full Time
💰Salary	R13,000 - R16,000 pm cost to company incl benefits

About the Position

To manage all customer queries and requests regarding the booking and planning of their travel arrangements in line with quality standards in order to ensure a positive customer experience that leads to customer satisfaction and retention.

Desired Skills

Strong comprehension skills
Excellent verbal and written skills
Fluent written and verbal language skills in German and English
Matric or International Equivalent of a Matric
Desired Work Experience

Up to 1 year Client / Customer Support
Up to 1 year Services & Support

Desired Qualification Accreditation

Grade 12 / Matric
About The Employer

Webhelp SA is a customer solutions company, not a call centre.
Of course we provide the sort of contact centre facilities you would expect from a major provider. You'll be reassured to know we've got the people, the experience and the technology to deliver at the highest level.

Our starting point is to get to grips with the challenges you face. We'll work with you to make sure you get exactly what's right for your business.

A multichannel perspective
It's not all about calls. You'll know yourself how other channels can influence people's experience of your products or services. So have you considered what people are saying about you on social media or how a mobile application could deliver your message? Could you be using the web to deliver customer experience, not just customer information? We've thought about these things too, and we have some innovative solutions we'd like to share with you.

Proven methodologies
When you make and take millions of calls each month, you're bound to find out a thing or two about customer behaviour. The secret, though, is the way you analyse the data. Business Intelligence is created by understanding what business outcomes our clients' want to achieve, and analysing customer behaviour data in context of these business outcomes.
This insight lets us get closer to the real issues that our clients' customers face, and to deliver the best experiences for them. The main difference in our approach to delivery and creating insights is that we follow an outcomes-based approach to designing solutions for our clients. We underpin this approach with detailed research and analysis which provides our clients with the required insight into the unique factors that drive performance in their environment and ultimately those factors that positively contribute to their desired business outcomes.

A partnership approach
Our clients see us as their partner, and we agree. This means we're prepared to share the risk with them on strategic projects. Whatever your desired business outcomes - a need to cut costs or increase revenues, we can offer you progressive commercial terms that will make the benefits of choosing Webhelp SA more compelling.

We care about our people
So we have a comprehensive recruitment process, extensive ongoing training, a clear career path and great working environment. To us, it's the only way to run a business. Great employees are like great customers - once they're on board, it make sense to keep them.

Employer & Job Benefits

N/A


Apply Here http://bit.ly/2G5KJHC

Job id : , #72036, 138 views,

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