Customer Consultant (Candidates with disabilities only)

To provide an efficient and effective point of contact for new and existing personal market customers.
To ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates and specimen signatures
Maintain a high level of integrity and ethical standards.


Sales
Regularly develops opportunities for sales by actively searching for new contacts to expand sales opportunities.
Forges business partnerships with Personal and Business Markets in the branch to leverage the interplay between segments for optimal growth and retention.
Increase branch advances by responsible lending practices (limitation)
Identifies migration opportunities and sells products/services reactively.
Ensures that targets and budgets are met.
Participates in tactical sales/marketing activities as required.
Captures applications for Student Loans.
Closes accounts.

Actions confirmation of Employment on Customer Relationship Management( CRM)
Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.
Identifies and actions opportunities for cross- and up-sell.
Ensures accurate capture, updates or amendments of customer information and history notes.


Customer service
Identifies customer needs effectively and opens new accounts according to laid down procedures.
Transfers, amends and closes accounts as and when requested by customers according to laid down instructions.
Assist customers efficiently and effectively by ensuring that transactions are processed timeously.
Ensures that Customer on boarding process is followed when necessary.
Ensures that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.
Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non first contact resolution” as appropriate.
Ensures that service requests in personal work list are actioned within agreed timelines.
Familiarise yourself with the Standard Bank physical security policies and procedures by completing the relevant training and adhering to the laid down procedures, requirements and responsibilities, a summary of which is contained in GRG Volume Security Services, Chapter 2 Security Matters, Section 1 Premises, Parts 9-11

Credit Management
Implements all the required steps and controls according to laid down procedures when opening accounts to minimise the risks associated with new business.
Gathers and completes accurate data for the opening of loan accounts and granting of facilities.
Refers matters outside scoring criteria, with the appropriate information, to the accounts support for further investigation.


Type of qualification: Completed secondary school/high school/A levels/Matric

Field of study: Business Commerce

3-4 Years Branch banking experience, with exposure to customer service and sales

Salary negotiable


Apply Here http://bit.ly/2wkgk4Y

Job id : , #70409, 28 views,