Contact Centre Consultants-Capfin

REFERENCE NUMBER
CF-457
DESCRIPTION
We have exciting & challenging vacancies available for experienced individuals who is highly meticulous and enjoys working in a dynamic environment. The purpose of the Contact Centre Consultant is to provide immediate call solutions to Customers in an efficient manner and with a positive attitude, thereby portraying a professional company image whilst striving for Customer Satisfaction.

REQUIREMENTS
Key Performance Areas

Operational Productivity – As per the KPI, this includes average talk time, break adherence, schedule adherence, attendance, and customer satisfaction.
Quality of work: Achieve and maintain good QA scores by making calls to customers who applied for a loan. Conduct telephonic interaction with the customer in accordance with the Captiv8 script and company policies. Capture the customer’s information correctly on the system. Close the call professionally.
Quality team member: Ensure adherence to schedule. Have a good attendance record and comply with company policies, procedures and practices including the House Rules. Attend meetings, training interventions and QA workshops and QA feedback sessions.
Service Quality: Achieve good customer satisfaction survey scores. Update customer information on Captiv8 system. Make and answer calls from customer in accordance with Capfin policy.
Teamwork : Have a positive impact on the team by being involved in team activities. Ensure that behavior is alignment with the Company values.
Qualification:

Grade 12
Experience:

Minimum of 6 months' Contact Centre experience or
Minimum of 6 months' customer facing retail experience (exposure to In-store RICA; FICA and NCR processes)
Must be fluent in one of the following languages: Sepedi (Northern Sotho), Tshivenda, Xitsonga, Tswana and Ndebele (not negotiable)
Functional Competencies

Computer literate
Verbal communication skills
Behavioural Competencies

Teamwork
Quality and Detail Orientation
Customer Focus
Following instructions and procedures
Information gathering and data analysis
Only shortlisted applicants will receive further correspondence. If you have not received a response within four weeks of submitting your application, please regard your application as unsuccessful

WORK LEVEL
Skilled
TYPE
Permanent
SALARY
Market Related
EE POSITION
No
LOCATION
Northern Suburbs (Cape)


Apply Here http://bit.ly/2BBgBXb

Job id : , #70242, 395 views,

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