Call Centre Administrator

🗏Job Type

Full Time

The purpose of the job is to ensure that all customer orders are captured and queries dealt with timeously.

The Call Centre administrator forms an integral part of the Supply Chain environment and liaise closely with the

Transport Administrators, Sales team and Debtors department.

Responsibilities/Outputs:

Daily responsibilities (operational) Bags

Administration of all new and current orders

Administration of all order mailboxes

Administration of all order capturing in accordance with order capturing procedure

Administration of all Call Centre daily recons

Administration of all confirmations to customers

Administration of credit blocks and updating of relevant communication

Administration of order issues and updating of relevant communication

Daily filing of all orders received in accordance with call centre filing procedure

Administration of all phone calls and compliance with Mitel procedure

Hourly feedback on outstanding orders not captured

Admin reporting:

Orders received vs captured

Mitel stats vs SLA reports

Daily recons – Order issues, credit block reports, Mitel stats

Monthly reports

Daily dashboard update

Qualifications:

Matric with 2-3 years relevant experience

Minimum 5 years’ experience in a Call Centre environment

Experience:

Must have experience in ERP systems (preferable SAP)

Computer literate especially MS Office and proficiency in excel

Administrative skills required

Excellent verbal, written and planning skills essential

Must be able to work accurately in a pressurized environment

Display ability to work with large volumes of detail oriented tasks

Not Applicable


Apply Here http://bit.ly/2OjAG6d

Job id : , #73191, 68 views,

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