Agent: Issuing Card Disputes (Bellville BSE)-Capitec Bank

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Job Title-Agent: Issuing Card Disputes (Bellville BSE)
Division-Business Support
Business Unit-Business Support
Location - Branch / Campus-Bellville BSE
Location - Province-Western Cape

Purpose of the Role
To provide and apply specialised dispute knowledge to support our card holders within rules as specified by the card associations with the aim to protect their interests as well as minimising losses for the Bank. To provide excellent client services to the cardholder network by keeping the client informed during the dispute process as part of the back office function of Business Support (BSC)

National Senior Certificate (Grade 12) or National Certificate (Vocational)

Ideal: 1 years fraud agent/administrator/investigator experience
Background in Bankserv, Visa and/or MasterCard dispute processing is desired
Preferred experience in a Financial institution’s Risk Management or related field

Knowledge and skills
It will be a distinct advantage should the applicant have working experience in a Card Chargeback/dispute environment.
Working knowledge of Postilion would be an added advantage
Computer literate, with a sound knowledge of Word and Excel
Customer service orientation
Numerical and language fluency

Additional Requirements
Pro-active and results driven approach to work
Analytical and logical reasoning
Clear criminal and credit record

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Job id : , #69582, 33 views,