2xField Technician-Bytes Managed Solutions

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First time fix rate and recall rate under the stipulated requirements.
Maintain customer relationship.
Be productive based on the calls allocated to them.
Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
Maintain and manage sufficient boot stock.
Complete administration within time frames as per policies.
Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).

Job Requirements

Qualifications:
Std10\Grade 12

A+

Skills:
Maintain & install IT related equip
Maintain and install IT related equipment

Telephonic and remote support
Telephonic and remote support

Network skills
Network skills

Fault finding techniques
Fault finding techniques

Windows OS
Windows OS

Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
Communication (Written and Verbal) - Clear, concise, good command and conveyance of language
MS Office
MS Office skills
Hardware and software support
Hardware and software support

Fault finding methodologies
Fault finding methodologies

Experience:
Soft- and Hardware trouble shooting - 2 years (Essential)


Apply Here http://bit.ly/2K2RJHb

Job id : , #69653, 34 views,

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