Telemarketing Night Team Leader-The Foschini Group

🗏Job Type

Full Time

Night Team Leader: Telemarketing

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of Insurance sales agents in a fast paced and dynamic working environment.
Your responsibilities would include:

Achievement of the team’s targets/KPI’s in line with the Brand(s) product requirements.
Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
Managing relationships with internal & external stakeholders to achieve the desired outcome.
Consistent focus & improvement of client service delivery.
Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance.

The ideal candidate will need:

Matric qualification

Management related qualification [advantageous]
Part or full qualification that is recognized by the Financial Services Board
RE5 Financial Services Board Qualification [advantageous]
1 years management experience
Be willing to commit to continuous learning
Relevant sales experience
Relevant experience in the insurance industry [advantageous]
To be computer literate [MS Office & Intermediate Excel]
Sound understanding & application of people management procedures [e.g. IR, coaching]
Ability to work independently as well as within a team dynamic
To be highly driven & motivated
Excellent communication skills [verbal, written & interpersonal]
Strong analytical & numerical ability
High attention to detail & ability to effectively problem solve
To influence & persuade the relevant stakeholders
To meet deadlines/targets in a pressurised environment

Working hours: 17h00 – 21h00 (Mon – Fri) & 09h00 – 13h00 (Saturdays) .

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.




Apply Here http://bit.ly/2DMLmEb

Job id : , #72665, 18 views,

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