Team Leader-Exigent Group Limited
Purpose of the Role
To provide a first-class service to our clients at all times by managing workflow, team and communication to our clients.
Requirements
CORE RESPONSIBILITIES
Client
100% client retention
Maintain a consistently high level of client satisfaction
Workflow management, assessment and allocation
Workflow
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Professional communication to the highest level to all our clients
Efficient resource management to support workflow and client needs
Co-ordinate the even distribution of work for all team members according to skill, availability, deadline and output required
Team Key Performance Indicators
>98% deadline achievement
>98% quality achievement
>85% chargeable/accounted time
>80% productivity (team KPI)
80% of time accounted for (WTM and AM)
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