Team Leader Customer Service Night Shift

🗏Job Type

Full Time

Job Description

Key responsibilities:

Operational Delivery

Exceeding client targets and customer expectations at all times
Create and deliver all required reports for this level
Deliver contractual and commercial performance through cost and profitability management
Handling escalations and complaints
Completing Quality Assessments as required and providing feedback and coaching
Innovation
Drive continuous improvement and create value by delivering excellent customer experience Candidates must be able to work the following operational hours:
Working hours:

15h00 to 03h00 Monday to Friday, 17h00 to 02h00 on Saturdays (including all SA public holidays)
A monthly fixed shift allowance will be paid for working the above hours
Qualifications required:
A Matric / Grade 12 Certificate or equivalent
A relevant tertiary qualification is preferable
Experience, knowledge, skills and attributes required:
A proven track record of 3 years’ management experience in a collections / contact center environment, preferably dealing with US clients
Strong administrative and organizational skills;
Sound problem solving and decision-making skills;
Excellent team management & leadership skills;
High attention to detail and accuracy;
Exceptional interpersonal and communication skills;
Strong financial acumen;
Effective negotiation, influencing and persuasion skills;
High client-focus;
Results-driven team player;
Experience in process ownership & improvement;
Job Type: Full-time

Job Type: Full-time

Experience:

airline industry: 2 years (Preferred)
Education:

High School (matric) (Required)

Apply Here http://bit.ly/2wtjO69

Job id : , #71284, 11 views,

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