Recoveries Insured Consultant

🗏Job Type

Full Time

The Recoveries Insured Consultant contributes to the organisational goals by recovering damages from insured third parties following losses suffered by our customers and in doing so influences the reduction of claims costs and assists in the retention of customers.

Job Functions Call Centre,Legal Industries Insurance Specification
Job Objectives/Outputs

Review the customer claim in accordance with standard operating procedures to ensure an suitable recovery in the shortest time possible.
Investigate and substantiate the merits and quantum of the claim and prepare an appropriate letter of demand to the third party insurers/representatives in accordance with the standard operating procedure.
Update claim(s) accordingly with relevant information on the operating system and in accordance with the standard operating procedure.
Successfully negotiate the appropriate settlement with third party insurers/representatives in accordance with relevant case law and standard operating procedures.
Effectively manage payments from third party insurers/representatives.
Ensure that upon successful recovery that customer excesses are refunded timeously and in accordance with standard operating procedures.
Understand and manage SLA timeframes with the third party insurers/ representatives and act timeously to resolve problems.
Determine and decide on the feasibility of the on-going recovery process, after assessment of various factors, in order to reduce all costs related to the recovery.
Update, inform and notify the customers of the status of the recovery in accordance with standard operating procedures.

Ensure up-to-date knowledge of company products, systems and procedures
Set a personal example of competence and excellence by delivering work to the highest standards on a regular basis.
Deliver the Telesure Service Way through personal effort and through others.
Deliver on TCF principles in alignment with regulatory requirements

Essential Competency Requirements

CORE COMPETENCIESSUB COMPETENCIES (Telesure Competencies)
DESCRIPTION
AnalysingInformation Processing / Analysing / Problem SolvingAnalyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Demonstrates an understanding of how one issue may be a part of a much larger system

Planning and OrganisingPlanning & Organising
Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones

Delivering Results and Meeting Customer Expectations
Customer Orientation / Telesure Service Way
Focussing on customer needs and satisfaction as per the Telesure Service Way

Results Focus / Driving for Results
Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Consistently achieves project goals; Works in a systematic, methodical and orderly way

Following Instructions and ProceduresFollowing Instructions & Procedures
Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Complies with legal obligations and safety requirements of the role (FAIS etc.)

Writing and Reporting
Writes convincingly; Writes clearly, succinctly and correctly; Avoids the unnecessary use of jargon or complicated language; Writes in a well-structured and logical way; Structures information to meet the needs and understanding of the intended audience

Persuading and Influencing
Persuading, Influencing & Negotiation Gains clear agreement and commitment from others by persuading, convincing and negotiating; Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; Makes a strong personal impact on others; Takes care to manage one's impression on others; Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement.

Requirements
Knowledge and Experience Requirements

Level of Education:
Essential:
Grade 12 (Standard 10)

Desirable:
A relevant 3 year Business related degree / diploma in a legal field.
Experience:
Essential:
1 – 3 years legal experience within a short-term insurance industry
Previous recoveries and/or Liabilities experience
Experience in dealing with motor collision claims

Desirable:

Previous debt collection/credit control experience

Knowledge of:
Motor collision law
Quantum
Insurance industry knowledge
Recovery/Liabilities claims procedures
Legal processes Skills:
Negotiation skills
Investigation skills
Excellent administrative and organisational skills
Conflict management
Computer literacy
Writing and presentation skills
Telephone etiquette
Numeracy skills
Attention to detail
Problem solving
Customer orientation


Apply Here http://bit.ly/2MNm42f

Job id : , #71884, 5 views,

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