Initiating Consultants

🗏Job Type

Full Time

The Initiating Consultant contributes to the organisational goals by assessing the merits of motor vehicle accident claims in order to identify a possible recovery for the customer and claims business.
Job Functions Call Centre,Legal Industries Insurance Specification
Job Objectives/Outputs

Identify recoverable third party claims on the workbench by assessing merits in accordance with the standard operating procedures.
Collect third party claims information by using tracing tools and techniques to establish if the third party is insured or uninsured in accordance standard operating procedure.
Make relevant updates on the system as per standard operating procedure (frequency and standard)
Transfer matter to relevant department to recover the amount spent on the claim as per standard operating procedure (frequency and standard).
Capture letters of demands and/or summons received from insurers and attorneys in the industry on AS400 in accordance with standard operating procedures in order to allocate matter to liabilities/litigation team.
Manage outstanding items on the workbench as per the standard operating procedure (frequency and standard)
Deliver the Telesure Service Way through personal effort and through others.
Deliver on TCF principles in alignment with regulatory requirements.

Essential Competency Requirements

CORE COMPETENCIESSUB COMPETENCIES (Telesure Competencies)
DESCRIPTION
Delivering Results & Meeting Customer ExpectationsCustomer Orientation / Telesure Service Way
Focusing on customer needs and satisfaction as per the Telesure Service Way.

Results Focus / Driving for Results
Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Consistently achieves project goals; Works in a systematic, methodical and orderly way.

Following Instructions & Procedures
Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; Keeps to schedules; Arrives punctually for work and meetings; Complies with legal obligations and safety requirements of the role (e.g. FAIS etc.).

Analyzing
Information Processing / Analysing / Problem SolvingAnalyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Demonstrates an understanding of how one issue may be a part of a much larger system.

Planning & Organizing
Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones.

Requirements
Knowledge and Experience Requirements

Level of Education:

Essential:
Grade 12 (Standard 10)

Desirable:
Relevant certificate in business administration
Experience:

Essential:
2 to 3 years experience in a debt collecting or claims environment and working with vehicle collisions

Desirable:
2 to 3 years experience in short term insurance claims environment and/or attorney dealing with motor vehicle collisions.

Knowledge of:
Rules and regulations of the road
Customer Services processes
Insurance claims processes
Skills:
Analytical
Investigative
Attention to detail.
Basic Numerical Skills


Apply Here http://bit.ly/2PVzhE5

Job id : , #71881, 13 views,

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