Operational Support - Section 14 Drafter-Alexander Forbes Group

🗏Job Type

Full Time

Introduction
Alexander Forbes is looking for an Operational Consultant who will be responsible for drafting of Section 14 documents to comply with Directive 6, obtain signatures and submission to the FSCA and obtaining of their approval.
Description
Position requires an individual with a minimum Matric, good coordinating and administration skills. Client serving persona with good communication skills.

Key Performance Area:

Staff:

Sharing of knowledge (where applicable)
Team work and team motivation
Support Team Leaders with above when required
Team, colleague and peer motivation
Ensure HR processes are followed (leave, absenteeism etc)

Client Service:

Plan own activities to ensure effective and efficient service delivery, draft and submit Section 14 documents - form A, B, C, D and E to the FSCA within 180 days.
Respond to FSCA queries and ensure prompt receipt of their approval.
Ensure Section 14 is processed effectively and efficiently to ensure timeous and accurate submissions
Ensure implementation of procedures and all risk processes in line with agreed procedures
Comply with PO and legislative requirements
Ensure adequate feedback is provided to facilitate reporting
Analysis of own stats to identify concerns, corrective measures, progress, etc.
Providing feedback of status of all applicable workflows
Communicate with internal/external parties to ensure timeous and accurate service delivery
Ensure action to avoid potential late submissions and submission of extension requests
Liaison with FSCA in terms of requirements and reporting
Provide feedback to management, as appropriate
Problem solving
Analytical thinking
Job Requirements:

Ability to work under pressure (high stress tolerance)
Proactive/take initiative
Ability to plan, organize and prioritize and self manage processes
Deadline driven
Problem solving skills
Solve simple to medium day to day issues and system problems
Analyze information and select best solution from a range of different alternatives
Effective and efficient written and verbal communication
Manage own training and development
Assist in establishing and maintaining accurate procedures and processes (where applicable)
Accountability for portfolio allocated to self
Accountable for all occupational decisions within area of responsibility
Manage complaints received within 5 days
Identify corrective measures and action plans to ensure complaints are resolved within turnaround times and avoided
Facilitate system enhancements so as to ensure effective and efficient processes
Manage costs within own area of responsibility
Technical and behavioral competencies:

Technical:

Khanya and Alex system knowledge - not a requirement but an advantage if you do have this experience
Tracker system knowledge
Strong knowledge of Client service
Computer literate(Outlook, excel advanced, word)
Industry knowledge and experience ( Pension Funds Act (Directive 6) and other, Popi, etc)
Behavioural:

Confident
Assertive
Self Motivated
Client service orientation
Effective communication skills
Ability to work in and as a part of a team
Self awareness
Disciplined in being able to follow documented procedures and processes
Responsible and accountable
Results orientated
Cognitive:

Ability to identify problems and attempt to resolve with assistance from Team Leader
Profile
Minimum 1 to 3 year Industry related experience
Strong knowledge of Client service
Computer literate(Outlook, excel advanced, word)
Industry knowledge and experience ( Pension Funds Act (Directive 6) and other, Popi, etc)
Minimum of grade 12 (Matric)
Industry related technical experience



Apply Here http://bit.ly/2MZi0v8

Job id : , #71213, 71 views,

« 1Life Distribution Facilitator / Broker ConsultantCall Centre Agents Needed / inbound and Tele sales »