Microsoft Support Engineer

360 Smart Networks was founded in 2002 and based in Atlanta. We provide complete outsourced IT Management and Support Services (MSP) to small and medium sized companies in the South East US. We establish long-term relationships with our clients and provide them with the necessary IT infrastructure and services to help them grow their businesses. We are dedicated to maintaining open communication and providing quality customer service. Our client base has grown substantially, and we are looking for talented individuals to join our team. This is a great opportunity to work for a company that embraces a wide range of leading edge technologies and with a team of highly experienced and talented Engineers.
Responsibilities

End to end management of support tickets, ensuring accurate and timely information recorded
Receive and log all requests and incidents
Manage all e-mails, response times and resolution times according to SLA
Ensure quality closure of desktop and related incidents, requests or projects within SLA
Install, configure and support all Microsoft desktop and server operating systems.
Install, configure and support all Microsoft and other application software (desktop and server).
General hardware troubleshooting (desktop and server).
General troubleshooting on all IT related equipment.
Respond to and resolve support calls via remote connection (desktop and server).
Assist customers telephonically.
Remote administration of servers and workstations.

Compile desktop and server configuration documentation for client sites.
Execute orders and follow up service and repairs with external suppliers.
Identify possible risks or problems and escalate to senior engineers.
Expertise – Skills

Essential:

Current MCSE / MCSA (2012+)
A+, Network+
5+ years in Desktop (Windows 7 up to latest)
4+ years in Server support role (Server 2008 up to latest)
Solid fundamental understanding of networks (both LAN and WAN)
Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users
Remote support delivery tools
User security and rights management


Desirable:

Security+
3 to 5 years of Service Desk experience
Understanding Firewall, NAT and Routing rules
Experience with remote support applications and techniques (e.g. VPN, RDP).
Understanding of Virtualization and cloud-based solutions
Support Ticketing (ConnectWise desirable)
Office 365 support – Intermediate
Scripting knowledge
Competitive salary and bonusses.

Apply Here http://bit.ly/2wu3qkP

Job id : , #70903, 6 views,

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