Key Client Relationship Consultant-Cell C

Job Status: Active ✅

https://jobking.co.za/72293

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Employer/Recruiter: Indeed SA (8060)

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Purpose of the Job
To develop sound relationships with Business Customers, in order to enhance the customer experience interaction with Cell C, and to provide a first world, one stop customer service.


Main Responsibilities
High level 24/7 Support •Responsible for the quality of service and support to the customer at all times •Ensure total client satisfaction by resolving all queries and complains timeously •Be proactive through resolving issues customers are experiencing and ensure the same issue does not impact the next customer •Take the initiative to improve current service levels with internal and external stakeholders •Identify operational inefficiencies and develop continuous improvements •Liaise across the business on all levels in order to resolve inefficiencies. •Accountable to provide technical assistance to customers for device and network related enquiries. Relationship Building •Take full ownership of the customer •Be accountable for the customer in every aspect of their engagement with Cell C •Conduct customer visits, devise an amicable call cycle in order to retail the customers loyalty •Maintain an up to date knowledge of the technological industry focusing on Cell C’s products, in order to inform the customer of our offerings. •Maintain the highest level of professionalism while interacting with customers in such a manner that customer’s expectations are met and exceeded. •Conduct a needs assessment to identify, prioritize and resolve customer’s requests in accordance to the company’s business rules to reduce churn. •Conduct research to determine best practices and be totally aware of the competitors activity Revenue Generation •Proactively identify and perform cross selling and upgrades within existing account. •Increase lifetime value of customers. •Conduct formal presentations to customers, promoting VAS. •Ensure up to date knowledge on current campaigns, new products and new VAS. Report Generation •Record and report on customer queries, and the resolution of the queries •Ensure all relevant departments receive reports which identify service inadequacies. •Analyze customer activity statistics and take the report with on customer visits to discuss usage •Create an Executive level report Health and Safety Compliance •Conform and adhere to Safety, Health and Environmental legislative requirements. •Report any health and safety concerns/incidents in the workplace to the manager/health and safety representative. •Assist Cell C to establish and maintain a fully compliant Healthy and Safe Work Environment. •Attend the Safety, Health and Environmental workshops as required by management. Perform any other related duties as requested by Management


Educational Requirements
Degree level or higher diploma Recognition of higher learning will be recognised with a minimum of 10 years working experience

Skills and Experience
A Minimum of 5 years relevant experience in a service environment 2 years of escalated query resolution Mobile Device data set up management experience

Job id : , #72293, 130 views,

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