Information Desk Officer

🗏Job Type

Full Time

Attend to customer and tenant general queries and complaints effectively and in line with standards
PERFORMANCE MEASURES
Customer Care duties
Positive feedback from shoppers
Gift card sales and administration
Financial recon for gift cards
Customer experience
COMPETENCIES (KEY BEHAVIOUR AREAS)

Analysis and problem solving
Attention to detail
Customer Service Orientation
Interpersonal Sensitivity
Conflict Management

Compassion and Empathy
Oral Communication
Written Communication


Qualifications

Matric
Required Knowledge

Knowledge of basic Department structure and work and information flow
Skills/Abilities

Ability to work in a team
Have excellent telephone etiquette
Ability to use initiative when dealing with problems
Must be friendly, presentable, reliable, trustworthy and patient
Customer orientated
Excellent communication skills
Must be computer literate
Experience

2 years general office experience
Salary: Market related


Apply Here http://bit.ly/2w8tYYW

Job id : , #72953, 30 views,

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