Inbound Call Agent - 6 Months Contract

🗏Job Type

Full Time

To collect on arrear accounts with regards to defaults on monthly instalments to reduce risk and provisions, in line with Nedbank business strategy.




Job Responsibilities




People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate


Preferred Qualification

Certificate: Call Centre , Matric / Grade 12 / National Senior Certificate



Essential Certifications




Preferred Certifications




Type of Exposure

Working with a group and individually to identify alternative solutions to a problem
Completing various administrative duties
Responding to client queries both telephonically and face to face
Capturing data
Checking accuracy of reports and rec
Communicating internally
Drafting reports


Minimum Experience Level

6 months customer service and call centre or retail



Technical / Professional Knowledge

Administrative procedures and systems
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Compliance Knowledge
Relevant Nedbank Human Resources policies and practices


Behavioural Competencies

Building Customer Loyalty
Communication
Decision Making
Energy
Stress Tolerance
Driving for results
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Apply Here http://bit.ly/2Sd2aPU

Job id : , #75699, 81 views,

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