Hotel Receptionist

Job description
If you are an organised, smart, and enthusiastic individual looking to make a career move, this could just be the right move for you.

Candidate's minimum requirements:

Education:

• Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous

Work experience:

• At least two years’ previous experience in the same or similar position in a four/five-star hotel
• Familiar with all duties and procedures in Front Office Department

• MS Office (Word, Excel and Email) is essential
• One year's Opera experience is essential
• Valid drivers licence
• Third language is advantageous

Other:

• Friendly and service orientated
• Reliable, responsible, and dependable to fulfil obligations
• Excellent communication skills
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task

Tasks (include but not limited to):

• Check in and check-out of guests
• Ensure accurate billing
• Make travel arrangements for sightseeing and tours
• Receive, store and deliver luggage and mail
• Relieve night audit when necessary
• Perform office duties
• Receive reservations for accommodation from clients, either in person, online or by telephone, fax or email
• Take guests' details and allocate their rooms
• Talk to transport carriers (such as airlines, bus companies and rental car agencies) to make and confirm travel arrangements for guests
• Inform guests of the hotels services and facilities, policies and procedures
• Provide tourist information to guests
• Make reservations for sightseeing tours, restaurants, the cinema and live entertainment
• Deal with enquiries and requests from guests
• Take messages for guests
• Finalise guests' bills and issue receipts upon payment
• Perform cashier duties and exchange foreign currency
• Place guests' possessions in a safe if requested
• Coordinate the cleaning of guests' personal laundry and room service deliveries
• Follow in-house procedures to help ensure the security of guests and employees
• Perform general secretarial duties, such as preparing correspondence and attending to incoming calls

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to consultant4@careercustodians.com.

Job id : , #70635, 39 views,

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