Hotel Porter-Victoria & Alfred Hotel

🗏Job Type

Full Time

Victoria & Alfred Hotel in the Waterfront precinct, is seeking to fill the position of Porter. The successful applicant will need the following attributes.

DUTIES & RESPONSIBILITIES: -

Ensure that all company policies, procedures & SOPs are adhered to
Personally demonstrates a commitment to guest services in responding promptly to guest requirements
Maintains the appearance of the Front-office department in accordance with company policies & procedures
Assist arrival & departure guests with luggage
Be aware of daily events, VIP & group arrivals & prepare in advance
Assist with the rooming of arrival guests when required
Liaise with Duty Managers to obtain taxis for guests
Ensure security of guest luggage left in your care & safely store it & issue guests with a luggage tag
Know guest names to personalise the greetings
Accurate knowledge of hotel facilities & services offered to promote hotel

Answer guest queries & resolve problems if able to otherwise seek assistance from reception
Know the names, functions & locations of Management team
Be aware of daily function, events VIP & group arrivals
Completes end of shift procedures in accordance with company policies & procedures
Any other duties that may be required
CORE COMPETENCIES: -

Excellent communicator
Excellent command of English – both written & verbal
Customer service
Able to plan, prioritise & work well under pressure
Act in good faith & in the best interest of the Company at all times
Good team player
Ability to work shifts, week-ends & public holidays
Job Type: Full-time

Experience:

Hotel Porter: 2 years (Required)


Apply Here http://bit.ly/2PnTZv1

Job id : , #71482, 189 views,

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