Guest Service Attendants-Sun International

🗏Job Type

Full Time

Job Purpose
Provide exceptional gaming (Slots and MVG) service on the floor in accordance with company standards and ICS.

Education
Matric / Grade 12 (or equivalent).
Experience:
1 year customer service experience.
Skills and Knowledge
Successful Gaming Licence application.
Successful completion of practical Guest Service Attendant Training School requirements.
Ability to work shifts that meet operational requirements.
Mobility and ability to move around as per job requirements (ability to stand while working for long periods of time).
Vision, hearing, speaking and literacy.
Ability to use basic computer application skills in the context of own job.

Change orientation.
Managing risk.
Customer service orientation.
Communication.
Emotional resilience.
Learning orientation.
Attention to detail/Quality orientation.
Willing to work in a smoking environment.
Produce an original certified copy of ID and Matric certificate upon request.
Key Performance Areas:
Slots Transactions Administration

Adherence to SOP and ICS.
Payouts balance to slot machine jackpot slips.
Call logging for faults within SLA.
Audit targets achieved.
Response times to floor incidents and jackpot payouts are adhered to as per SOP.

Loyalty Programme Administration

Data capture is complete, accurate and up to date.Sign up targets have been achieved/ exceeded.
Adherence to SOP.
Audit targets achieved.

Guest Service

Complaint, disputes and suggestions are actioned / escalated as per SOP.Compliance with MVG operating manual.
Guests treated in line with individual needs.
Able to pass on all information (including promotion information, functions, facilities, etc.) to guests.
MVG points redeemed and rewards issued as per SOP.
Visibility to guests.
Service delivered as per SOP.
Equity:
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.


Apply Here http://bit.ly/2nj6JY7

Job id : , #71890, 216 views,

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