Field Technician - Cape Town Outlying

Job Description


Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
• First time fix rate and recall rate under the stipulated requirements.
• Maintain customer relationship.
• Be productive based on the calls allocated to them.
• Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
• Maintain and manage sufficient boot stock.
• Complete administration within time frames as per policies.
• Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
• Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).

• Complete own training and development objectives as per agreed timelines in the personal development plan.

• Ensure that all policies and procedures are followed according to the company requirement.

Job Requirements


Matric or other equivalent qualification preferable
• A + and N + Qualification
• 2 years’ experience in maintaining equipment in an IT environment
• 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage.

Own vehicle ad a valid driver's license.


Apply Here http://bit.ly/2K2RJHb

Job id : , #68943, 5 views,

« Intermediate (Tier 2) Customer Services Consultant- Cape TownClient Service Team Leader »