Customer Success Team Manager

🗏Job Type

Full Time

Accelerate Your Career

Drive global technology


We’re a global market leader in providing software and digital marketing solutions to the automotive industry. We’re innovating the way that automotive dealerships drive their customers’ car-buying experience from the moment they run a search online all the way through to bringing their car back in for a service. Join us and be a part of the evolution.


We’re large enough to make a difference but small enough for your voice to be heard. This means that we are an organisation where every person matters. You can make an impact on the success of our business and that of our customers regardless of what career you decide to pursue.


Purpose of role

To be part of the CDKI partner program team, responsible for developing, facilitating, and implementing all aspects of sales and marketing strategies relative to those partner accounts and prospects that have been assigned.

Responsible for the maximisation of existing partner revenue and identifying new partners to join the growing program
Responsible for achievement of monthly, quarterly and annual partner revenue targets.
Maintain and grow existing baseline partner revenue
To meet those targets through professional diligence in meeting the needs of the partners and nurturing their growth in the program

Key Duties & Responsibilities

Converting partner leads into actionable opportunities
Undertake analysis of partners’ software application and define opportunity and fit within the partner program
Identify required API integrations and sequence entry to program as appropriate
Ensure that the new and existing partners are clear about their obligations to the overall governance of the partner program
Assessing potential partner marketplace per integration category and plan sign-up campaigns accordingly
Work with development team to understand available API integrations and to agree future API functionality
Manage an active partner pipeline and forecast partner revenue
Manage quarterly partner review cycle and agree partners’ annual incentive targets.
Manage new partners through the cycle of contract signature, certification, onboarding and GR to maximise CDK revenue opportunities

Skills / Knowledge & Experience

Minimum 10 years’ experience with 3 years in Key Account Sales, preferably in the IT solution and automotive industry with a track record of overachievement
Customer focussed - maturity and diplomacy to handle the various levels within the kay account organizations. • Able to demonstrate a professional structured sales approach incorporating Contact Management, Qualification, Presentation, Objection Handling and Closing Techniques.
Results driven, ambitious, competitive
Resourceful
Excellent communication skills, especially around listening, questioning – politely assertive
Excellent negotiation skills
Self-driven, highly motivated, proactive
Highly organised within a process orientated environment
Highly computer literate and familiarity with CRM/SFA systems

Why a career with CDK Global?


We demand diversity. Our people may be spread across countries, continents and cultures, but we’re united by a passion and enthusiasm to drive our business forward. This means no matter where you work you’ll feel like part of our global team. Diverse backgrounds, ideas and experiences are the only way to deliver world-class service to our customers. Our differences are our strengths


Your benefits. To help us attract and retain the best, we pay people according to performance, not length of service. We will also help you grow your career, not only through focused investment in learning and development but also by enabling you to explore the exciting opportunities our global market has to offer.


Apply Here http://bit.ly/2Nbm7oM

Job id : , #73167, 6 views,

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