Customer Services Agent- Sepedi

🗏Job Type

Full Time

RTF Template

Customer Services Agent- Sepedi (#25820) at MMI Health

MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.

MMI’s purpose is to improve the lifetime Financial Wellness of people, their communities and their businesses. Financial Wellness is a continuous process of planning and management for individuals, households and businesses, with the aim of affording expenses and achieving goals over one’s lifetime. Our promise to our clients is to be their Financial Wellness partner over this life-long journey, using our expertise and solutions to help them develop and reach their goals. Visit us at www.mmiholdings.co.za.

ABOUT US

MMI Health, an entity of MMI Holdings Limited (MMI), delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a defined set of Health capabilities.

REQUIREMENTS

Matric or Grade 12 equivalent
MS Office proficiency
2-3 years' experience in a call centre or client service environment is essential
Medical Aid administration experience(would be an advantage)
Excellent communication skills (Both written and verbal)
Preferred languages: English and Sepedi
You will be required to work 6 days a week, i.e. Mondays to Fridays from 08:00 to 17:00 and Saturdays from 08:00 to 13:00. Saturdays work will be based on operational requirements
Male Applicants will be given preference

RESPONSIBILITIES AND WORK OUTPUTS

Ensuring the resolution of client queries and aim to achieve first call resolution
Maintaining the goodwill of the company by upholding the SLA standards
Investigating queries where necessary and provide timeous feedback to the caller
Interpreting the queries and determine the appropriate path of resolution
Escalating queries where necessary to ensure service satisfaction
Accurate logging of information for statistical reporting purposes

ADDITIONAL INFORMATION

Shortlisted candidates will be subjected to the following statutory checks:
ITC
Qualification
Reference
Psychometric assessments will be part of the selection criteria.
Should you not be contacted within two weeks, please consider your application unsuccessful.We reserve the right not to fill the vacancy

DISCLAIMER

Only on-line applications submitted via our careers page will be considered.
Internal Team Members must inform their manager of their application. Your manager must be aware of and support your application.
We reserve the right not to fill the vacancy

CONTACT DETAILS

Should you experience any technical problems when uploading your CV, please contact PeopleSoft Helpdesk on 021 9405169



Apply Here http://bit.ly/2xbtYIJ

Job id : , #73224, 40 views,

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