Customer Service Representative-PayFast

🗏Job Type

Full Time

PayFast has been growing at a very impressive (and accelerating) rate over the past few years. We’re constantly looking for capable and motivated individuals to help us grow South Africa’s best online payment processing service.


About the position
The position is primarily a customer services one, but with additional responsibilities relating to PayFast operations, such as account verifications, etc. The role responsibilities are as follows:

Primary Responsibilities
Support / Sales
Resolve customer support & sales queries via email (using company helpdesk software) and phone (logging to helpdesk as necessary).
Maintenance of support materials with Support Team
Account Management
Verifying validity of supplied documentation for new & existing account holders
Secondary Responsibilities
Testing

Testing and quality control of new or existing functionality on website
General
General client relations and administrative tasks

About the company
PayFast was started in 2007 and has grown into one of South Africa’s leading online payment gateways. We are trusted by thousands of online sellers to process payments for them in a variety of ways, including credit cards, Instant EFT and Bitcoin.

Our office is in Claremont, Cape Town (so if you live in town, expect a 25-35 minute drive, against traffic).

We're a lean team in a fast growing company and excellent growth opportunities exist for the right candidates.


About you
You're a friendly, supportive and helpful person who doesn't mind picking up the phone to resolve an issue. You have some relevant experience (customer service), you get satisfaction out of helping other people (even when their attitude doesn't match yours), and you are comfortable working in an online environment (emails, live chat and phone calls).

We're impressed by skills and experience (particularly online gaming, fraud review, eCommerce and payments processing), but we're more interested in you having the right attitude & personality. We do have, however, a few minimum requirements.

Minimum requirements:
Grade 12 (tertiary qualification in customer service a plus)
Highly computer literate especially with regards to MS Office, email, chat and general Internet matters
Knowledge of transacting online a plus (eg. eCommerce, internet banking etc.)
High level of written and spoken English
Afrikaans a plus
Helpful, willing and friendly attitude
Personable with good telephone manner
High level of professionalism and work ethic
A passion for customer service

Perks
Competitive salary
Free, continuing education (courses on eCommerce, web design, customer service, marketing etc.)
Employees are eligible for a bonus after the financial year end, based on a combination of the employee's performance and the company's performance.


Availability
Immediately, but we're willing to wait for the right candidates to finish their current obligations.


Apply
We are very fortunate to receive a lot of applications, so do yourself (and us) a favour and do some research on us and what we do. As much as we'd love to meet with every applicant, if you don't hear back from us in three weeks, please consider your application (for this position) unsuccessful.

Pay attention to grammar/punctuation, how we spell our company name and please don't use a boring, generic copy-and-paste application/cover letter. These things increase your odds of getting an interview (but you already knew that) ;-)

Good luck and we hope to meet you soon!


Apply Here http://bit.ly/2C1kpko

Job id : , #71508, 285 views,

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