Customer Liaison Specialist-Transnet

Equity Statement :Preference will be given to suitably qualified Applicants who are members of the
designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating
Division.

Applicants that are interested in applying for any of the advertised positions must apply by registering on the Careers section
of the Transnet Internet. Please take care in completing all required details on the profile, and then apply for the position.

Alternative Application Methods: (Completed Curriculum Vitae to be submitted)

Post :

E-mail :

Fax :

The closing date is on 04.09.2018. It is the responsibility of the applicant to ensure that HR has received the application
before the closing date of the advertisement.

Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your
application as unsuccessful.

Any questions regarding the application or recruitment process should be sent in writing to
KHANYISILE.SAUKA@TRANSNET.NET.

We urge all our employees, clients, members of the public and our suppliers to report any kind of fraud or corruption at
Transnet. Call the hotline toll free number: 0800 003 056 or email Transnet@tip-offs.com

Operating Division : TPT POD Corporate H/O

Position Title : Customer Liason Specialist

Employee Group : Permanent

Department : Bus Development

Location : Durban

Reporting To : Key Account Manager

Grade Level : G

Reference Number : 20002787

Position Purpose :

To act as a key channel of communication for TPT Strategic and Key Container Customers at a national level, by planning,

coordinating and facilitating the customer engagement program in conjunction with the Key Account Executive Containers.

Accountable for delivering the following key account management tools for the Container Sector: Customer segmentation,

customer database, Customer Satisfaction Index, Key Account Plans, IKAM, Customer profiles and key customer statistics.

To provide commercial support services to the Business Executive: Containers in ensuring zero risk exposure from a

commercial perspective. Office management administration for Business Executive: Containers and Business Executive:

Transhipments and Africa

Position outputs :

1) National Container Customer engagement program

2) National Container Sector customer segmentation matrix

3) National Container Customer Satisfaction Index

4) National Key Account Plans and IKAM

5) National Customer profiles for Strategic and Key container customers on TPT Contracts and Customer portal

6) National Container Customer Data base

7) National Container sector statistics: i.e. Customer service level and compliancy presentations and Container Liner

Operator’s Forum Technical Committee vessel performance presentation
8) Provision of commercial support to Key Account Executive Containers in respect of manual/electronic filing, contract

management and commercial compliance matrices

9) TPT Tariff Book: Management of layout/production/printing, proof reading and distribution of Tariff Book

10) Management of National TPT hospitality suite at Kings Park rugby stadium and associated customer engagement

program for all sectors

11) National Customer Container Sector Customer presentation

12) Office management administration for Key Account Executive Containers and National Operations Planning Manager

Containers

Qualifications & Experience :

Qualifications & Experience
Relevant Customer Services / Marketing Diploma
5 Years experience in Customer Service/Marketing
5 Years experience in Port and associated container supply chain

Competencies :

Strategic Thinking
Commercial awareness
Embracing Diversity
Strategic Decision Making
Service Orientated
Resilience
Leading Governance
Communicating Effectively


Apply Here http://bit.ly/2NrKUAI

Job id : , #70781, 79 views,

« Field Technician - Unilever OnsiteCustomer Care Agent(E-commerce), mrpmoney - Durban »