Field Technician - Unilever Onsite

Key Result Areas
Customer Relationship Management
Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
First time fix rate and recall rate under the stipulated requirements.
Maintain customer relationship.
Internal Processes
Be productive based on the calls allocated to them.
Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
Complete administration within time frames as per policies.
Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
Technical support, maintenance, trouble shooting on desktop and laptop devices.
Human Capital
Complete own training and development objectives as per agreed timelines in the personal development plan.
Ensure that all policies and procedures are followed according to the company requirement.

Job Requirements


Qualifications and Experience
Matric or other equivalent qualification preferable
A + and N + Qualification
2 years’ experience in maintaining equipment in an IT environment
Person which was in a Technical High School or received IT Tertiary experience will be an advantage
Skills
Computer literate in relevant operating system
Mechanical skills
Electronic skills
Soldering skills
Faultfinding techniques
MS Office
Attitude/Behaviour
Communication
Perseverance
Attention to detail
Dedication to Customers
Flexibility
Self-Development
Integrity
Problem Analysis
Output orientated


Apply Here http://bit.ly/2K2RJHb

Job id : , #70493, 18 views,

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