Customer Liaison Officer

🗏Job Type

Full Time

Customer Liaison Officer

Purpose of the Job
The main objective of the position is to ensure that the maintenance division meets all customer’s expectations / relationships.

Key Responsibilities
Maintain a customer database for ExecuJet Maintenance
Ensure customers are received in accordance with ExecuJet customer handling standards
Ensure progress reports and feedback is provided as per customer requirements
Monitor and evaluate Maintenance activities
Ensure post maintenance customer liaison
Provide assistance to the Marketing and Business Development department
Maintain and improve customer satisfaction
Assist with customer liaison and marketing budget

Provide clients and or client representatives with assistance on transport, accommodation, office reservations.
Assist clients and or client representatives with general support where applicable on daily and or routine requests

Requirements
Educational
Grade 12
Microsoft Office (Outlook, Word, Excel)
Relevant AME/Pilots licenses (preferable)
Relevant Managerial/Business Management qualification (preferable)
Qualified Aircraft Maintenance Engineer/Pilot (preferable)

Experience
3 Years experience in a Customer Service position in the Aircraft/Aviation Industry
2 Years experience as a Ground Hostess or as a Flight Attendant (preferable)
2 Years experience in customer relationship management (preferable)

Person Specification
Ability to compile information with accuracy
Strive for perfection and maintain standards
High level of self confidence
Assertive without being overbearing
Approachable and a good listener
Ability to assess individuals mental state
Ability to remain calm and take control of difficult situations
Stress tolerant and able to work under extreme pressure
Strategic thinker, results driven and client orientated
Compliance driven and have an understanding of financial and business costing


Apply Here http://bit.ly/2wHMaJd

Job id : , #71454, 13 views,

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