Contact Centre Agent (Fibre to the Home)

🗏Job Type

Full Time

Bytes People Solutions is the internationally accredited education, training, skills development and people consulting arm of the Bytes Technology Group. Bytes People Solutions are recognised as a leader in the industry and has built a credible track record
OVERALL PURPOSE OF JOB:

Process Vodacom Postpaid customer service and technical service enquiries through inbound calls and provide end to end service
Main Responsibilities will include but will not be limited to:

Must be able to professionally and articulately communicate with customers
Must be able to present benefits/opportunities of the product or service in an effective manner
Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers
Exercise appropriate soft skills when dealing with difficult customers
Ensure correct listening skills and probing techniques are used to establish relevant information
Be able to effectively communicate with the team leader and team members
Ensure that customers are informed as to the progress of queries logged but not resolved
Ensure that the customers are called and the resolution is confirmed before queries are closed

Ensure that progress of every query logged is monitored until resolution
Performing any ad hoc tasks as instructed.
PREREQUISITES:



2 to 3 years Vodacom or Vodafone Postpaid Contact Centre knowledge and experience gained in the last 3 years
Excellent verbal and written communication skills
Experience of website navigation functionalities, technology savvy
Grade 12 Certificate
IT Background would be an advantage
In possession of an A+, N+, MCSE or CCNA qualification will be advantageous.
KNOWLEDGE AND SKILLS:

IT trouble shooting skills including an ability to perform remote troubleshooting
Technical aptitude a must
Computer literate
Able to work under pressure
Goal driven
Ability to work with little supervision
Customer orientated.
Excellent problem solving and multitasking skills


OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

Willing to work shifts (ranging from 06h00 to 00h00)
Willing to work a six day work week including weekends
Own vehicle or reliable transport
As this is a fixed term contract of employment, no company benefits apply eg medical aid, provident fund etc



Apply Here http://bit.ly/2Oh3EDy

Job id : , #73187, 69 views,

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