Job Status: Active ✓
|Job Type||Full Time|
With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit. We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future. The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource. If you share our values of being: Helpful Effective Ethical Innovative Accountable and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s EE Strategy.
Collections on arrear portfolio within mandate, ensuring arrears are recovered and customer satisfied
experience and qualifications
NQF5 banking diploma (advantage)
English and one other language preferred
1 year collections experience (could be gained through learnership)
There are no additional requirements associated with this vacancy.
Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
Carry out collections processes within mandate, meeting SLA targets and quality standards
Comply with governance in terms of legislative and audit requirements
Manage personal development to increase own skills and competencies
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